Read the important documents that govern the use of our services and keep you safe.
The company's policy outlines the situations and criteria for reimbursing clients with a negative balance.
The NBP policy applies under these circumstances:
If an account balance turns negative, a common scenario in margin trading of financial instruments, the client must reach out to the Support Service via email within 2 working days to request compensation. The firm will then assess the request and decide how to handle the shortfall in the pertinent accounts, providing either full or partial compensation for the negative balance. For clients with multiple accounts, account balances will be combined.
At the firm's discretion, the client's account may be credited with the entire negative balance amount, up to a maximum of €50,000 or the equivalent in the trading account currency. This amount is figured by adding all positive and negative balances within 2 working days of receiving the request.
Policy exceptions apply if: